16 December 2020
Xelion UK, the multi-award winning cloud telephony provider, has announced significant enhancements in the latest Xelion 7.4 iteration, including single sign-on for Microsoft 365 users. There is also a new reporting pack for automated reports.
Where the chat collaboration tool is being used by workgroups in contact centre environments, for example with WhatsApp integration, wallboard KPI displays can now show:
- Total number of chats (excluding group chats)
- Number of group chats
- Number of unique chat sessions
- Average number of chats within a chat session
Chat messages can now include thumbnails for images, pdf files and videos. The chat collaboration tool is also now compatible with Xelion apps for Android and iOS devices as well as the Windows based softphone client.
Xelion 7.4 also has a number of enhancements to reporting requested by customers. These include reporting by user as well as by phone line. This means that if a user logs onto Xelion from a phone line they do not usually use, their activity is still recorded.
Improvements to expedite provisioning have been added including automatic provisioning of Xelion partner Snom’s range of handsets.
Commenting on the enhancements in Xelion 7.4, Dave Reynolds, Managing Director of Xelion UK stated, “Xelion’s policy of continual product development means that we are constantly reviewing the feature set and functionality of the Xelion platform to ensure it meets the needs of our customers. With the huge increase in home working there is now a particular need for remote collaboration tools and this is reflected in the latest enhancements to our chat facility. We also make a point of listening to our customers and responding positively to their suggestions, so we were pleased to include reporting enhancements in the latest Xelion release.”