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    Xelion and Cinnovate develop telephony care solutions

    January 27, 2022

    25 January 2022


    Xelion, the multi-award winning cloud telephony provider, has developed an integrated telephony care solution with Cinnovate, which offers people with disabilities as much independence as possible. Thanks to Xelion’s communication platform, Cinnovate’s care solution has optimal accessibility.


    Cinnovate specialises in developing technologies that offer people with disabilities as much independence as possible in their own homes. According to Commercial Director Sietse Dugour, Cinnovate’s services are always developed from the perspective of the client so that they can live as independently as possible. “Think of being able to control the lighting or roller blinds yourself,” says Dugour. “Safety is one of the most important guarantees we offer clients and carers. We also help care organisations with efficiency, because if people can live independently, the demand for care is also lower. The starting point is to do what is possible yourself, with support if necessary.”


    Collaboration with Xelion

    Cinnovate has been successfully using Xelion’s hosted telephony platform for several years. In the current partnership, Cinnovate will be able to develop more services on the Xelion platform. “In particular, Xelion’s open API makes it possible to integrate services for customers,” says Dugour. “Our smartphones run the Assist App, our call system for employees. Thanks to the link with Xelion, we can now also offer telephony functions integrated in the Assist App.”


    Next steps

    Further expansion of the functionality is now on the agenda as a next step in the collaboration between Xelion and Cinnovate. This integration is being developed step by step. “An address book, forwarding and chat are three functions that are very important for the health care staff,” Dugour continues. “We have our own chat platform, but we would like it better if this could also be processed in Xelion for the office staff at care institutions. Login should be automatically transferred so that username and password synchronise with the Xelion platform. In this way, the care staff can also work independently of the device. If we can do this, we are truly unique in the market.”


    Integrated care solution

    In the future, Xelion would like to grow with Cinnovate, says Dave Reynolds, Xelion UK Managing Director. “Cinnovate has many customers in the healthcare sector and offers a range of healthcare solutions. We are happy to be a permanent partner in this collaboration. A complete integrated care solution offers both Cinnovate and Xelion a truly unique added value – it is a win-win situation.”




    Suggested picture caption: Dave Reynolds, Managing Director of Xelion UK.

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